Sephora

CashStar Terms and Conditions Regarding Purchase of Sephora eGift Cards

  1. General Terms
    Sephora eGift Cards are distributed by CashStar Inc., a Delaware corporation ("CashStar" or “we” or “us”). Purchase, acceptance or use of a Sephora eGift Card (“eGift Card”) purchased from CashStar constitutes acceptance of these terms and conditions ("CashStar Terms"). CashStar reserves the right to change these CashStar Terms from time to time in its discretion.
  2. eGift Card Terms
    Sephora eGift Cards purchased in the U.S. are issued by LGCS Inc., a Florida corporation, and not by CashStar. Sephora eGift Cards purchased in Canada are issued by Sephora Beauty Canada, Inc. and not by CashStar. Terms and conditions apply to the use or redemption of the eGift Cards (“Gift Card Terms”). Please visit http://www.Sephora.com/giftcardterms for complete Gift Card Terms, which may be amended at any time. The Gift Card Terms are separate from the CashStar Terms, which govern only the purchase of the eGift Cards. LGCS or Sephora Beauty Canada, Inc., respectively, and not CashStar, are solely responsible for determining the Gift Card Terms. For eGift Cards purchased in the U.S., neither Sephora USA, Inc. nor any of its subsidiaries or affiliates other than LGCS Inc. shall be liable to the cardholder with respect to an eGift Card. For eGift Cards purchased in Canada, neither Sephora USA, Inc. nor any of its subsidiaries or affiliates other than Sephora Beauty Canada, Inc. shall be liable to the cardholder with respect to an eGift Card. As provided in more detail in the Gift Card Terms:
    1. eGift Cards are redeemable only for merchandise sold at Sephora stores in the U.S. and Canada, on Sephora.com and Sephora.ca, on the Sephora mobile app, or at Sephora inside JCPenney stores.
    2. eGift Cards are not redeemable for cash except as required by law.
    3. eGift Cards do not expire and no fees of any kind will be charged against the unused balance of eGift Cards.
    4. You may not use an eGift Card to purchase other eGift Cards (or plastic Sephora gift cards).
    5. eGift Cards cannot be reloaded, resold, or transferred for value except to the extent required by law.
    6. The value of any lost or stolen eGift Cards will not be replaced.
  3. View Your Balance
    To view your eGift Card balance, follow the instructions below your eGift Card, on the page linked from the email message which notified you of your gift.
  4. Returns
    You may not return or cancel your Sephora eGift Card after it is received. Purchasers who wish to cancel an eGift Card purchase order prior to the day of its scheduled delivery to a recipient should contact CashStar’s Customer Support prior to the delivery date selected during the purchase process.
  5. Our Policies
    Purchases of eGift Cards are subject to CashStar’s Privacy Policy. CashStar and LGCS, Inc. or Sephora Beauty Canada, Inc. may provide eGift Card purchasers with information about the redemption status of eGift Cards.
  6. Risk of Loss
    Ownership and risk of loss of eGift Cards passes to the purchaser as soon as we send our confirmation to the recipient. We are not responsible for lost or stolen eGift Cards. If you have any questions, please see the FAQs.
  7. Sephora eGift Card Customer Service
    If you need assistance with any aspect of your purchase, ownership, or use of your eGift Card, please contact Customer Support. Please refer to your order number, or be ready to supply your email address.
  8. Payment Methods
    Sephora eGift Cards may be paid for with a valid VISA, MasterCard, Discover, American Express, or with PayPal.
  9. Delivery Information and Requirements for eGift Card Purchasers
    All orders of eGift Cards are subject to a process that compares purchaser information provided on the web site with information about the purchaser provided by the purchaser's financial institution. If there is a discrepancy, your eGift Card order may be delayed until it can be corrected. If the date on which you want an eGift Card delivered has passed and you have not received confirmation that the eGift Card was sent, please contact CashStar’s Customer Support. Please refer to your order number, or be ready to supply your email address. We are not responsible for eGift Cards that are undeliverable or not received due to your failure to enter an accurate email address for the recipient. Please check to make sure the email address of the recipient is correct and contact CashStar’s Customer Support if you suspect the recipient did not receive his/her eGift Card. Should an email be returned to us due to inaccurate delivery information for the recipient, we will attempt to contact you for a valid email address.
  10. Reasons for Failed Delivery
    If you have confirmed the recipient's email address but the eGift Card has not been viewed within a reasonable period after the requested delivery date, following is a list of the most common reasons why delivery may have failed:
    1. Spam filter blocked email or routed it to a bulk/spam folder
    2. Recipient's firewall blocked the email
    3. Email inbox is over size limit
    4. Invalid email address
    If a spam filter is blocking giftcards@cashstar.com emails from getting to an inbox, the email options will need to be modified so that giftcards@cashstar.com emails are not considered spam. If you need further assistance, contact CashStar’s Customer Support. Please refer to your order number, or be ready to supply your email address.
  11. Personalized Messaging
    If you wish to add a personal message to an eGift Card, simply type your message in the Message field on the eGift Card preview. Personal messages are limited in length to the space provided on the eGift Card. There is no additional charge to include a personalized message. We don't read every gift message, but if we do find inappropriate, offensive or otherwise objectionable messages, we reserve the right to cancel them. Thanks for your cooperation.
  12. Uploaded Images
    You may upload your own image for display on an eGift Card. There is no additional charge to include your own image. We reserve the right to replace inappropriate, offensive, or otherwise objectionable images. We reserve the right to replace images that infringe upon trademark or copyright law. The following image will appear as a replacement image:
    Replacement Image
  13. Limitation of Liability
    CASHSTAR AND ITS AFFILIATES MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO eGift Cards, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IF AN eGift Card IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND CASHSTAR AND LGCS, INC. AND Sephora BEAUTY CANADA, INC.’S SOLE LIABILITY, SHALL BE THE REPLACEMENT OF SUCH GIFT CARD. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
  14. Governing Law and Disputes
    The laws of the State of Maine, without regard to principles of conflict of laws, will govern these CashStar Terms. You hereby consent that any dispute with CashStar or its affiliates relating in any way to Sephora eGift Cards shall be adjudicated in Cumberland County, Maine if the aggregate total claim for relief exceeds $7,500, and you consent to exclusive jurisdiction and venue in such courts. As provided in the Gift Card Terms, eGift Cards purchased in the U.S. are governed by the laws of the State of Florida, and any dispute concerning the Gift Card Terms shall be subject to arbitration as provided in the Gift Card Terms. eGift Cards purchased in Canada are governed by the laws of the Province of Ontario, Canada (except to the extent that the laws of the Canadian province or territory in which you reside require that the laws of such jurisdiction apply), and any dispute concerning the Gift Card Terms shall be subject to arbitration as provided in the Gift Card Terms.

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